How to refresh, reset, or restore your PC
If you're having problems with your PC, you can try to refresh,
reset, or restore it. Refreshing your PC reinstalls Windows and keeps
your personal files and settings. It also keeps the apps that came with
your PC and the apps you installed from the Windows Store. Resetting
your PC reinstalls Windows but deletes your files, settings, and
apps—except for the apps that came with your PC.
Restoring your PC is a way to undo recent system changes you've
made.
If you want to back up and restore your personal files using File History, see Set up a drive for File History If you want to restart your PC, see Shut down (turn off), sleep, or hibernate your PC.
Before you start to refresh or reset your PC
In most cases, once you start to refresh or
reset your PC, it’ll finish on its own. However, if Windows needs
missing files, you’ll be asked to insert recovery media, which is
typically on a DVD disc or thumb drive. If that happens, what you’ll
need depends on your PC.
If your PC came with Windows 8.1 or Windows RT 8.1,
you’ll need the discs or thumb drive that came with your PC. Check the
info that came with your PC to see if your PC manufacturer provided
these discs or media. In some cases, you might have created them when
you first set up your PC.
If you upgraded your PC to Windows 8.1 or Windows RT 8.1 with a DVD, use that disc. If you don’t have Windows 8.1 or Windows RT 8.1 media, contact Microsoft Support.
To refresh your PC
-
Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.) -
Tap or click Update and recovery, and then tap or click Recovery.
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Under Refresh your PC without affecting your files, tap or click Get started.
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Follow the instructions on the screen.
